Tag: Doctor

Notes from Dr. Brent James Teaching at the Shingo Prize Conference...

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At last week's Shingo Prize conference, I was very excited to meet Dr. Stephen Covey (my podcast is here), but I was just as...

These Primary Care Improvements Don’t Sound “Mean” to Me

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Here's yet another article with the lazy "Lean and Mean" cliche' in the headline: "Make Your Physician Practice a Lean, Mean Healing Machine." Real...

Surgical Robots are Great, Unless You’re Not Trained to Use Them?

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The idea of "surgical robots" is an interesting one. As a Lean guy, I'm naturally somewhat skeptical of technology - not to be a...

Right Method, Wrong Culture

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I heard a great line from an Emergency Department doc and physician leader yesterday. Talking about his hospital's Lean efforts, he said, simply: "Data should...

“Lean Doctors” – A New Book and Webinar

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Something Lean is in the water in Wisconsin, as that state is one of the hotbeds of Lean healthcare. There's, of course, the ThedaCare...

Life Without Tap Water in Boston – New Standardized Work

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I'm sitting here on a Sunday morning, drinking a cup of coffee I made at home with bottled water. Why bottled water? Because of...

Right Sized Capacity in a Stockholm Hospital – Flow, Not Monuments

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When I was in Sweden in late January, I had a chance to visit the Capio Saint Göran Hospital in Stockholm. I saw many amazing...

Purely Avoidable Waiting Waste During an MD Visit

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I'm a bit hesitant to blog about a bad experience with a doctor's office and waiting time. There are multiple "draft" posts I've started...

Is Medical Education a Systemic Root Cause of Poor Quality?

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I will try to be careful with this topic, since I'm obviously not a doctor. Criticism of doctors gets thrown around pretty easily around...

Another CEO Talk: “Can I Say That?”

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The final keynote talk at the recent Society for Health Systems / ASQ Healthcare conference was given by Dr. Barry Silbaugh, a former hospital...

Did this WSJ reviewer even read “The Checklist Manifesto?”

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I just finished Dr. Atul Gawande's latest book, The Checklist Manifesto: How to Get Things Right. I believe that this book is the single...

Lean is “Loving Care”? Lean IS Loving Care… Or Should Be

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As you read this, I'll have just arrived in Stockholm, Sweden, where I have the honor of being the guest of UniLabs, a European...