Tag: Accountability
United Flight 3411: Accountability Theater vs. System Fixes
I posted this on LinkedIn earlier today and am re-posting as a blog post to get your thoughts... and then, as I writing this, the news about the man being forcibly removed from a United Airlines flight went viral.
Why Real Accountability Requires Kaizen (Not Blame)
During the class, there was a case study discussion about a hospital that was trying to solve the problem of nurses not always scanning patient bar codes and medications 100% of the time. In the discussion, I was disappointed that an attendee fell back on saying...
Redefining Accountability in Lean: Moving from Blame to System Improvement
tl;dr: In many organizations, "accountability" is code for blame and punishment. Lean leadership redefines accountability as improving systems, clarifying expectations, and helping people succeed...
What Does “Holding People Accountable” Really Mean in a Lean Culture?
tl;dr: "Accountability" in most organizations means blame -- but real accountability starts with leaders fixing systems, not punishing individuals who can't do the right...
