Mark Graban’s newer Lean Blog Audio podcast series with “audiobook” style readings of selected blog posts. Learn how to subscribe.
TL;DR: At Toyota, the principle is closer to “respect for humanity” than “respect for people” — and that difference matters. It’s not a slogan or a soft value. It is one of two equally important pillars of the Toyota Production…
TL;DR: Many “Lean Six Sigma” programs misrepresent Lean as a set of tools layered onto Six Sigma. Lean is not a toolbox–it’s a management system and culture rooted in flow, quality, and respect for people. When Lean is reduced to…
TL;DR: In Lean problem solving, the hardest habit to break is jumping to solutions too early. Effective PDCA and A3 thinking require discipline in problem definition, understanding the current state, and resisting blame-driven shortcuts. Organizations that slow down to define…
tl;dr: When a leader yells, people learn fear–not lessons. True coaching means helping others learn from mistakes instead of punishing them. Whether on the football field or in the workplace, the best leaders build confidence, not compliance. I was happy…
TL;DR: The New York Times showed that Lean healthcare isn’t about “factory medicine,” but about removing waste so clinicians can focus on patients. When grounded in respect for people and strong leadership, Lean improves quality, access, and cost–while misapplied versions…
TL;DR: Standardized work, influenced by Toyota and Dr. Atul Gawande, is crucial for improving safety, quality, and efficiency in healthcare. It should be created by those who do the work, be flexible, and serve as a basis for continuous improvement.…
I’m sure anybody who has done any work with Lean has heard these words said in one form or another, often prefaced with a “You don’t understand…” We’re different. Diff’rent (it’s fun to spell that way, like the old show…
GM Got Gamed (Or, How to Fudge Your Production Numbers to Keep the Boss Happy) TL;DR: At a GM engine plant, fear-based leadership pushed supervisors to falsify production data to avoid punishment. The numbers looked good, but real problems stayed…
