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All posts from Mark Graban’s LeanBlog.org, including podcasts, announcements, articles, and more.

TWI at Energizer Battery

IndustryWeek : Introducing Training Within Industry Our friend Bryan Lund is featured in this interview with IndustryWeek (click here to subscribe) about the Training Within Industry Program. I love the focus on developing people: IW: What do you hope to…

Laughable Customer "Service"

I know this falls squarely into the “must be a nice life if this is what you have to complain about” category, but I’ll share this anyway. As I prepared to go to the UK for work for 17 days,…

Reader Question: Difficult People

Fire people who think they’re entitled to run things – Jacksonville Business Journal: The linked article and question were sent by a reader who asked, in part: I discovered your blog and podcast a few months ago and have been…

Let the Process Experts Decide

Leading article: Infected by political calculation This isn’t a “Lean” story, per se, but it still caught my eye. Hospital-acquired infections are a major problem throughout the world. As this commentary from The Independent points out: Britain has the worst…

Lean and Deming’s Anti-Slogan Views

Earlier leanblog.org post and comment Last week, I posted about Deming’s 14 points and I got an interesting question from a blog reader, Brian: I found # 10 confounding: “Eliminate slogans, exhortations and targets.” Slogans are sometimes used to communicate…

The USPS Should Error Proof This

Express Mail: USPS Says Guaranteed Overnight Isn’t Guaranteed. What? Saw this post on The Consumerist blog about how the United States Postal Service does NOT guarantee overnight delivery of “guaranteed” overnight documents…. IF you place the package in a drop…

Lean in a Liverpool Hospital

Follow Royal’s example on waiting lists, hospitals told – Liverpool Daily Post.co.uk Nice story from here in the UK (where I am right now), about an NHS hospital in Liverpool reducing surgery patient backlogs and delays through Lean. From the…

The Risks of Superficial Change

Rupert Cornwell: Cuban leader must learn from Gorbachev’s mistakes – Commentators, Opinion – The Independent I was reading this column yesterday and I thought of Lean and change management. As the author discusses reforms in Cuba, he opined: Mr Castro’s…

Lean Can Help Fight High Transport Costs

Stung by Soaring Transport Costs, Factories Bring Jobs Home Again – WSJ.com Lean thinkers have long advocated the benefits of having a shorter supply chain — faster response, keeping jobs at home, being close to the customer, and better quality.…