Our friend Bryan Lund is featured in this interview with IndustryWeek (click here to subscribe) about the Training Within Industry Program.
I love the focus on developing people:
IW: What do you hope to gain from implementing TWI?
Lund: Confident, problem solving people.
IW: Would you consider this a culture change for your employees? And if yes, how have you been addressing this?
Lund: Absolutely. We see people confident in proceeding with improvements. We see managers more engaged with their people. They are working together to solve problems and aim to standardize them until they find a better way.
We do not go into our sessions looking to change the culture within two weeks as if it were a project. Changing behavior takes time. All we can do is teach some critical skills, coach those people and encourage them to practice those skills every day.
Developing people — for one, it shows “respect for people” (as Toyota says) and it leads to results for customers and the company. How do people solve problems? How do managers and leaders work with people? That's what it really all comes down to…
I really appreciate all that Bryan has done to help spread the word about the resurgence of the TWI approach. Check out his TWI Blog here.
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Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation: