Today I'd like to point you to two excerpts from my new book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
Update: The book is now a Shingo Publication Award Recipient!
One was published on the Value Capture website since it includes a story from their CEO, Ken Segel.
The Way Leaders React Makes the Difference: An Excerpt from “The Mistakes That Make Us.”
We're all human. Therefore, we're not just prone to human error; we're guaranteed to make them. The way leaders react to mistakes makes all the difference, as the story shared by Value Capture CEO Ken Segel (from early in his career) illustrates.
Reacting to Mistakes with Kindness to Learn and Improve: An Excerpt from “The Mistakes That Make Us.”
As co-founder and CEO Greg Jacobson, MD, told me,
“You can't have a culture of continuous improvement without learning from mistakes.”
I hope you enjoy the excerpts. You can also get a free preview PDF from the book here.
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If you’re working to build a culture where people feel safe to speak up, solve problems, and improve every day, I’d be glad to help. Let’s talk about how to strengthen Psychological Safety and Continuous Improvement in your organization.
