Two Excerpts from “The Mistakes That Make Us” – KaiNexus and Value Capture


Today I'd like to point you to two excerpts from my new book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.

One was published on the Value Capture website since it includes a story from their CEO, Ken Segel.

The Way Leaders React Makes the Difference: An Excerpt from “The Mistakes That Make Us.”

We're all human. Therefore, we're not just prone to human error; we're guaranteed to make them. The way leaders react to mistakes makes all the difference, as the story shared by Value Capture CEO Ken Segel (from early in his career) illustrates. 

Reacting to Mistakes with Kindness to Learn and Improve: An Excerpt from “The Mistakes That Make Us.”

As co-founder and CEO Greg Jacobson, MD, told me,

“You can't have a culture of continuous improvement without learning from mistakes.”

I hope you enjoy the excerpts. You can also get a free preview PDF from the book here.

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Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


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