Podcast #81 is an interview with Rob Bryant, VP for Quality with CSC (Computer Sciences Corporation). In this podcast, we talk about how CSC, being outside of manufacturing, uses Lean in their business and for their customers. Rob shares some…
Thanks to my friend Amber for telling me about Dr. Atul Gawande’s interview on NPR’s Morning Edition yesterday. Regular readers of the blog will know I’m a huge fan of Gawande’s previous books Complications: A Surgeon’s Notes on an Imperfect…
Update (1/7/10): Turns out the TSA agent walked away from his post. I’d certainly hold someone accountable for that, since it was a conscious choice, unless there were VERY extenuating circumstances. After seeing the news on CNN last night (video…
I just realized that Sunday was what appears to be the 5th anniversary / birthday of my Lean Blog. I always let that milestone slip by. This was my first modest post on January 3, 2005. Other early posts can…
Language that undermines Lean, respect for people, and real improvement TL;DR: The words Lean leaders use matter–some common phrases quietly reinforce command-and-control thinking, fear, and misunderstanding rather than learning and improvement. If Lean is truly about respect for people and…
Many of you know I’m an alum of Northwestern University, graduating just prior to the Rose Bowl season of 1995. I’m a huge NU football fan and I was exhausted from watching the Outback Bowl on New Years Day, the…