Here's a quick link to an interview that Ralph Bernstein, of the Lean Insider blog at Productivity Press, conducted with me the other day about my book, Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction.
Thanks to Ralph for posting the interview. Be sure to check out his blog regularly.
Thanks also to a returning sponsor, Gemba Research. They are running ads for their new Gemba Academy and their popular “Japan Kaikaku Experience” tours to learn TPS in Japan. If you're a reader through RSS, I do encourage you to visit their site as a valued sponsor of my blog.
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