Thanks again to Jon Miller for his great questions and for hosting the Q&A, all three parts.
Here are links:
We've gotten some good feedback and comments/questions on Part 1. If you comment, you have a chance of winning a free copy of my book.
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Mark Graban
Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.