Lean Hospitals Book Update – Aug 12


Amazon Online Reader : Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction

I know this has been frustrating for people, but here's the best I know. Some of you have gotten your copies, but my book is current out of stock on the Productivity Press website. Amazon.com's page is frustrating, as it keeps fluctuating between things like “available in 5 to 7 days” or “available August 17.” I don't have any visibility into the supply chain there… it's a mystery to me. I did get one report of a book copy shipping from amazon, but the “test” copy I ordered on July 21 has not shipped yet.

The book has been very popular, which is gratifying… but makes the unavailability more frustrating. I'll have to ask for people to be patient. I'll share the “next shipping date” when I hear from the publisher. The book has gotten into the “Top 20” in the amazon.com healthcare administration category, which is exciting.

In the mean time, use the link at the top of this post to search the book for words and phrases. I think you can also read the full first chapter on the page, and see the table of contents, and other sections. Or you can register to download the chapter here.

I'm still putting together a plan for autographed copies, for those who have asked. I'll do a deal where proceeds will go 100% (above my cost) to a charity, I'm currently thinking the Quaid Foundation for patient safety or a similar organization that focuses on health care processes and systems.

Again, sorry for the delays.

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


  1. I’m one of the lucky ones who has a copy in hand, and, folks, it’s great. Mark did an outstanding job. This one’s going to be a must for Lean healthcare bookshelves.

  2. Just an update for everyone. I just called Productivity Press and they said it would be up to 4-6 weeks before they shipped my copy. Maybe they should read some of the books they are printing… I hope everyone else has better luck than me.

  3. I think you got a stock answer from the rep. I’m pretty certain it won’t take that long and I’ll post it here when the publisher has a more certain date for when the book will resume shipping.

  4. A friend of mine ordered from Amazon and got his within 3 days. Maybe it depends on where you live and which warehouse yours is shipped from?


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