NPR : American Airlines ‘Insources’ Maintenance Work Thanks to my friend Amber for passing this along. It’s too bad that management can’t empower the customer-facing staff at American the same way, which would undoubtedly improve their morale, as well. In…
lean as a learning system hospital ward – Google Search I hope those of you reading won’t consider this to be a “healthcare only” paper. It’s written by Michael Balle, who you might recognize as the co-author of The Gold…
I’ve been doing a lot of re-reading (and some fresh reading) of the concepts of W. Edwards Deming recently. I’ve decided April will be “Deming Month” on the Lean Blog. It’s not that we’ll exclusively write about Deming, but I’ll…