NUMMI Tour Tale #4: The Pull Gift Shop While the NUMMI plant would score very highly on almost any measure of visual management, you could still see on a tour that it wasn’t 100% perfect in its 5S compliance. In…
USATODAY.com – Gas companies’ record profits take toll on average Americans: “‘We’re an oil and gas company,’ Exxon spokesman Dave Gardner says.” It seems that Exxonmobil is not being customer focused, nor are they being “solution focused”, as the new…
USATODAY.com – Why are tech gizmos so hard to figure out?: I love quote, in the USA Today, about why so many gadgets are tough to use. “‘It really is hard to be easy,’ says Keith Karn, senior usability engineer…