Mark Graban's - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Deming Listed in Fortune’s "20 Key Decisions"


Fortune 75 – Best and Worst Calls in Business History – FORTUNE – Page 9

I'm a huge fan of W. Edwards Deming. Since he passed way in the 90's, it seems that Deming has fallen off the map of the popular business press and even TPS circles. It's important to recognize the impact that Deming, as an American, had on Toyota and the The Toyota Way principles. Demings “14 Points” are just as provocative and just as difficult for most companies to follow as they were in the 1980's. When I worked for GM in the mid 1990's, the plant supposedly lived by “The Deming Philosophy”, but it was really just a bunch of posters on the walls. How ironic that was!

The article has a nice profile and summary of Deming's work in Japan and the U.S. I do disagree with the article's final point, which says “Deming's 14 points are now standard operating procedure around the world.” Hardly. We need a “new Deming” to help renew the 14 points. We still have a long way to go!

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus. He is currently writing his next book, tentatively titled Measures of Success.

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