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Frontier Fails & Frontier Lies… Why Competence is Required Before Lean

Mark Graban - April 25, 2016 5

I think I'm done complaining about Frontier Communications on Twitter. It's been a very frustrating week, as I'm on day 6 of a complete...

Mark Graban on Stop Reacting to Red Light Metrics: Why ‘Two Reds in a Row’ Is a Misleading Rule of ThumbMarch 7, 2026
Is it a good rule to say, "If there are 2 red data points in a row, do a root…
Jack Benedict on Fujio Cho on Standardized Work: The Foundation for Improvement, Not ControlMarch 4, 2026
I enjoyed reading this article and the points that the author made about standardized work and how it is confused…
William Brew on Why a Lean Coach Asks Questions Instead of Giving AnswersMarch 3, 2026
One takeaway I have from this post is that lean leadership is focused on asking questions to develop people's understanding,…
Zachary Capen on The Longer Starbucks Coffee Stopper Is Obviously Waste… Unless It Is NotMarch 2, 2026
I agree! At first glance, the longer stopper did look a lot like a waste. It is so easy to…
Jack Benedict on Before “Just Culture,” There Was NUMMI: Learning Instead of BlamingFebruary 25, 2026
While reading this blog post I found it very interesting how NUMMI is explained. The author discusses that NUMMI results…

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