Mark's Note: I've known Ryan McCormack for many years now, thanks to his previous work in Lean healthcare and his attendance at Lean Healthcare Transformation Summit events. He's been sending out an excellent curated email on Operational Excellence. Click here to sign up to receive them via Substack (these are separate from any Lean Blog emails you might receive). I asked Ryan if I could archive these emails to give them a more permanent home on the web… and he agreed. Thanks!