Month August 2012

For the Want of a Screwdriver…

This isn’t a story about my frustration with a State of Texas office… it’s mainly a story about a failed “kaizen”-style improvement attempt that a good-natured state employee would have liked to have made – but yeah, it would have…

The Two Root Causes of Everything?

One thing I have enjoyed in the past few years is meeting and working with more people with direct experience working at Toyota (including here in San Antonio, my new home). There are always gems and brilliant nuggets that come…