Book Update…. and I Don’t Understand Amazon

First off, Productivity Press has now shipped all back ordered books that were purchased through their site. Thanks for your patience…. it still shows as “backordered” on their website, but new orders should be shipped promptly. Thanks again to everyone who has ordered and read the book so far.

Now for Amazon…. Amazon.com is a funny animal, at times. I know they have shipped at least a few copies of my book — to readers in Oregon and New Mexico. One person (oh yeah, North Carolina) said they ordered a copy last week and got it in three days.

I ordered one on July 21, just to test the system, and I still haven't gotten mine yet.

The “expected ship date” for me shows “normally ships in 1 to 4 weeks” if you look at my book's page on amazon. Does it show this way for everyone? Does it depend on what distribution center you're being served by?? There have been times where the date shows as “normally ships in 5 to 7 days” then it goes back to “1 to 4 weeks.”

Weird. It really makes me wonder what is going on behind the scenes in the Amazon distribution network…

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Cover of Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Third Edition, by Mark Graban

Bring Lean thinking to healthcare

In Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, I explain how hospitals use Lean to reduce delays and errors and to engage the people who do the work. It is a Shingo Publication Award recipient, now in its third edition.

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Mark Graban
Mark Graban

Mark Graban helps leaders build workplaces where people speak up and improvement sticks, through Lean management, psychological safety, and better use of metrics. He is a keynote speaker, advisor, and host of the Lean Blog Interviews and My Favorite Mistake podcasts.

He is the author of The Mistakes That Make Us, Measures of Success, Lean Hospitals, and Healthcare Kaizen, and a three-time recipient of the Shingo Publication Award. His next book is The Silence Tax.

Mark is also a Senior Advisor to KaiNexus. Get his free ebooks.

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8 Comments

  1. I placed my order with Amazon on May 20, still have not received anything. My order’s shipping estimate has changed multiple times over the weeks. As of this writing, shipping estimate is Aug. 27 – Sept. 15. I, too, wonder what the heck is up with Amazon – typically they provide excellent service.

  2. Interesting trivia:

    My book current ranks #14,996 on amazon.com.

    The recent book by Speaker of the House, Nancy Pelosi, ranks lower at #16,241.

  3. I’ve had the multiple change in ship date also, usually resulting in canceling. Seems Amazon loses any order it can’t ship immediately. I’ve had this happen 2-3 times on different orders. Probably 5% of my orders. If you still waiting, I’d cancel and reorder.

  4. I ordered in May also. Just received notification that the book has shipped. Next time I will definitely cancel and reorder.

  5. Eureka! My order arrived today (Sept. 3). I posted my comment above on Aug. 27…order placed on May 20. Delivery was to WA state, in case it is a regional shipping issue. Can hardly wait to dive into your book, Mark!

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