Mark Graban's leanblog.org - Lean Healthcare, Lean Hospitals, Healthcare Kaizen, Lean Thinking, Lean Manufacturing, Toyota Production System

Book Update…. and I Don’t Understand Amazon

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First off, Productivity Press has now shipped all back ordered books that were purchased through their site. Thanks for your patience…. it still shows as “backordered” on their website, but new orders should be shipped promptly. Thanks again to everyone who has ordered and read the book so far.

Now for Amazon…. Amazon.com is a funny animal, at times. I know they have shipped at least a few copies of my book — to readers in Oregon and New Mexico. One person (oh yeah, North Carolina) said they ordered a copy last week and got it in three days.

I ordered one on July 21, just to test the system, and I still haven't gotten mine yet.

The “expected ship date” for me shows “normally ships in 1 to 4 weeks” if you look at my book's page on amazon. Does it show this way for everyone? Does it depend on what distribution center you're being served by?? There have been times where the date shows as “normally ships in 5 to 7 days” then it goes back to “1 to 4 weeks.”

Weird. It really makes me wonder what is going on behind the scenes in the Amazon distribution network…

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is an anthology titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

8 Comments
  1. Anonymous says

    I placed my order with Amazon on May 20, still have not received anything. My order’s shipping estimate has changed multiple times over the weeks. As of this writing, shipping estimate is Aug. 27 – Sept. 15. I, too, wonder what the heck is up with Amazon – typically they provide excellent service.

  2. Mark Graban says

    Interesting trivia:

    My book current ranks #14,996 on amazon.com.

    The recent book by Speaker of the House, Nancy Pelosi, ranks lower at #16,241.

  3. Anonymous says

    I’ve had the multiple change in ship date also, usually resulting in canceling. Seems Amazon loses any order it can’t ship immediately. I’ve had this happen 2-3 times on different orders. Probably 5% of my orders. If you still waiting, I’d cancel and reorder.

  4. Anonymous says

    I ordered in May also. Just received notification that the book has shipped. Next time I will definitely cancel and reorder.

  5. Mark Graban says

    I canceled my earlier orders and re-ordered Friday… shipping notice came today.

  6. Anonymous says

    Eureka! My order arrived today (Sept. 3). I posted my comment above on Aug. 27…order placed on May 20. Delivery was to WA state, in case it is a regional shipping issue. Can hardly wait to dive into your book, Mark!

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