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Welcome to my blog about improving organizations through "Lean" management methods and mindsets. Learn more.

By Mark Graban

Lean Roundup #183 – August 2024 – Wisdom & Vantage on From Commands to Collaboration: Lessons in Respectful and Effective Workplace SignageSeptember 17, 2024
[…] From Instructions to Collaboration: Classes in Respectful and Efficient Office Signage – Mark Graban takes a second to look…
UPS Driver Finds Devastating Note Waiting From Dog He Visited on His Route for Years - Advice for Life by Bird Advice on The making of a UPS driverSeptember 13, 2024
[…] canine residents of Pittsburgh began almost by accident, a serendipitous twist to his routine as a UPS driver. Initially,…
Mark Graban on Starbucks Mobile Ordering Chaos Again: Broken Processes, Inconsistent Service, and Misguided Quality ConcernsSeptember 12, 2024
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Mark Graban on Starbucks Mobile Ordering Chaos Again: Broken Processes, Inconsistent Service, and Misguided Quality ConcernsSeptember 11, 2024
Or I have learned that the canned Starbucks nitro coffee is about the same price, it takes just a few…
Andy Wagner on Starbucks Mobile Ordering Chaos Again: Broken Processes, Inconsistent Service, and Misguided Quality ConcernsSeptember 11, 2024
See Mark, if you got a $2 black drip coffee from Dunkin, you wouldn’t have these process problems! It’s just…