The Proper Use of Metrics

I was able to tour a hospital laboratory that had already gone through the lean process. One metric was a daily tally of “sticks per day” (that’s what a Phlebotomist — a person who draws your blood — calls it…

I was able to tour a hospital laboratory that had already gone through the lean process. One metric was a daily tally of “sticks per day” (that’s what a Phlebotomist — a person who draws your blood — calls it…
lean enterprise institute survey (Google cache HTML) Click here for Word Doc version I don’t recall seeing this survey last year and the 2006 survey is in the works, according to my contact at the LEI. The LEI asked: “What…