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I suspect they think of control charts as a "manufacturing quality" tool, the way GM did even back in 1995…

Mark, Yes. That is my understanding as well. They used control chart many years ago and I believe still teach…

Well said, Eric. I haven't seen evidence in my travels of Toyota using Process Behavior Charts for their metrics, though.

While Toyota does not use Red-Green charts for performance management, Western management seems fascinated by them. In some circles, it…

Integrating daily management and the 80/20 rule into a broader leadership framework feels both practical and scalable. How can supply…