In Episode 18, Mark Graban and Jamie Flinchbaugh return to our tried and true format of “just the two of us”, although that won’t last long as Mark will soon have a guest co-host and then we will record an…
Thanks as always to Ryan McCormack for this… Healthcare — Creating Value for Patients Health systems with a culture of improvement find their capacity for solving problems useful during the pandemic. How do you talk to patients about treatment or…
Yesterday’s podcast is admittedly very long (almost two hours), but it’s a very important topic, and I appreciate the opportunity to have had this discussion with Christopher D. Chapman and Dr. Valeria Sinclair-Chapman. Diversity on stage isn’t just a numbers game–it’s about making…
In June, I moderated a panel discussion webinar (as part of the KaiNexus series) on the theme of virtual improvement. You can view the recording here. It went really well, so we did another session today with three different panelists.…
Thanks everybody for reading my blog here in 2020. I released 21 “Lean Blog Interviews” podcasts, up from 14 the same period last year (and two data points are not a trend!). I was also happy to continue the “Lean…
Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Virginia Mason’s 20 year pursuit of measurably better value for patients is paying off during pandemic-related travel restrictions through their innovative mix of telehealth and in-person care.…
In Episode 17, after not doing an episode of Lean Whiskey in almost two months, Mark Graban and Jamie Flinchbaugh try all sorts of firsts. We had three people, with Jim Huntzinger of Lean Frontiers joining us. We all drank…
Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Health Care Workers Protect Us. It’s Time To Protect Them. Great article in HBR by Ken Segel and John Toussaint. Volume-based incentives drive behaviours — often…
Today, I wanted to share an excellent article written by Dr. John Toussaint (of Catalysis) and Ken Segel (of Value Capture): Ken and John were both deeply influenced by the late Paul O’Neill, who made worker safety the primary imperative…
Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Electronic Health Records and Computerized Physician Order Entry were going to reduce errors and save lives by providing better clinical decision support and alerts for potential…
Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Customer Experience practices are being more widely adopted in healthcare. Patient satisfaction surveys are no longer enough to put the patient experience at the centre of care.…
I’m looking forward to the new book by my friend Katie Anderson, due out in July: Learning to Lead, Leading to Learn: Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning You can now pre-order the paperback or…
