Thanks everybody for reading my blog here in 2020. I released 21 “Lean Blog Interviews” podcasts, up from 14 the same period last year (and two data points are not a trend!). I was also happy to continue the “Lean…
Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Virginia Mason’s 20 year pursuit of measurably better value for patients is paying off during pandemic-related travel restrictions through their innovative mix of telehealth and in-person care.…
In Episode 17, after not doing an episode of Lean Whiskey in almost two months, Mark Graban and Jamie Flinchbaugh try all sorts of firsts. We had three people, with Jim Huntzinger of Lean Frontiers joining us. We all drank…
Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Health Care Workers Protect Us. It’s Time To Protect Them. Great article in HBR by Ken Segel and John Toussaint. Volume-based incentives drive behaviours — often…
Today, I wanted to share an excellent article written by Dr. John Toussaint (of Catalysis) and Ken Segel (of Value Capture): Ken and John were both deeply influenced by the late Paul O’Neill, who made worker safety the primary imperative…
Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Electronic Health Records and Computerized Physician Order Entry were going to reduce errors and save lives by providing better clinical decision support and alerts for potential…
Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Customer Experience practices are being more widely adopted in healthcare. Patient satisfaction surveys are no longer enough to put the patient experience at the centre of care.…
I’m looking forward to the new book by my friend Katie Anderson, due out in July: Learning to Lead, Leading to Learn: Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning You can now pre-order the paperback or…
We didn’t do a live stream like last time, but we did record another video for the Lean Whiskey podcast series, here for Episode #16. You can also listen as an audio podcast, as usual. Today, Mark Graban and Jamie…
Joining me for Episode #370 is Edward Blackman, the founder and managing partner of Kelda Consulting. He has previously had Lean and process improvement-focused roles at organizations as varied as Whirlpool, Amway, and Spectrum Health. Today, we are discussing behavioral…
Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Lean is being blamed for exacerbating pandemic responses due to a lack of capacity in Canadian healthcare systems in this opinion piece by Larry Haiven in the Halifax Examiner. …
Thanks as always to Ryan McCormack for this… Healthcare – Creating Value for Patients Paul O’Neill was a pioneer in establishing an all-encompassing pursuit of safety and zero harm as the path to excellence and profitability at Alcoa, and then…