Healthcare – Creating Value for Patients If you set a target without providing a clear path on how you want it achieved, and then punish staff when they fail to achieve it, then staff will achieve the target – by any means necessary and…
t;dr: A visit to Toyota’s North American headquarters offered more than a virtual plant tour. It revealed how Toyota blends the Toyota Production System, Lean leadership, and learning from crisis to build trust, improve communication, and continuously improve–inside and outside…
Healthcare – Creating Value for Patients Transformation and quality improvement is rarely sustained without changing management behaviours and management systems. John Toussaint writes about the challenges of adopting lean management systems in the NHS in “Is quality a strategy or an operation?”.…
Healthcare – Creating Value for Patients Globally, at least 5 patients die every minute due to unsafe care. For Patient Safety Week, the World Health Organization is calling for urgent action to reduce patient harm in healthcare. On this theme, Manitoba discloses…
Healthcare – Creating Value for Patients Canadian healthcare policy limits true innovation by clinging to outdated thinking developed in times of much slower change and technological sophistication. If we want patients to benefit from technological innovation, Canada must relax or reinvent…
Healthcare – Creating Value for Patients The last place I want to receive care is the hospital. There are innumerable advantages to being treated in home for the patient, family, and healthcare system. Treating acute care patients in the home…
Healthcare – Creating Value for Patients An experienced doctor in Toronto caused harm, operated without consent, and intimidated staff for years. A disturbing but unsurprising tale of greed, betrayal, and medical misconduct at North York General Hospital. One way to better…
Healthcare – Creating Value for Patients In 2008, I worked at a hospital when, during an Executive meeting, an Executive suggested that patients are sometimes harmed during their care. There was much discourse on whether this was true, or if true,…
Lee Iacocca, the former CEO of Chrysler, passed away on July 2. Ross Perot, founder and former CEO of EDS, also passed away a week later. In reading about him recently, I learned Perot didn’t like to be called “H.…
Thanks everybody for reading my blog here in 2019! It’s been an interesting year on the blog, as usual, and I appreciate you taking time out of your busy lives to read and participate in the discussion. I hope this site will continue…
Healthcare – Creating Value for Patients Imagine a healthcare system that responds to each patient’s circumstances and preferences in real-time. Real-time measurement of a patient’s experience could be the holy grail of patient-centred design, and a group of physicians tested out…
Registration is open for “Kaizen Live!” — the 2019 edition. Joe Swartz and I are excited to announce that we are hosting the fourth site visit to his organization, Franciscan St. Francis Health, in Indianapolis. It’s being held October 3…
