Healthcare – Creating Value for Patients The last place I want to receive care is the hospital. There are innumerable advantages to being treated in home for the patient, family, and healthcare system. Treating acute care patients in the home…
Healthcare – Creating Value for Patients An experienced doctor in Toronto caused harm, operated without consent, and intimidated staff for years. A disturbing but unsurprising tale of greed, betrayal, and medical misconduct at North York General Hospital. One way to better…
Healthcare – Creating Value for Patients In 2008, I worked at a hospital when, during an Executive meeting, an Executive suggested that patients are sometimes harmed during their care. There was much discourse on whether this was true, or if true,…
Lee Iacocca, the former CEO of Chrysler, passed away on July 2. Ross Perot, founder and former CEO of EDS, also passed away a week later. In reading about him recently, I learned Perot didn’t like to be called “H.…
Thanks everybody for reading my blog here in 2019! It’s been an interesting year on the blog, as usual, and I appreciate you taking time out of your busy lives to read and participate in the discussion. I hope this site will continue…
Healthcare – Creating Value for Patients Imagine a healthcare system that responds to each patient’s circumstances and preferences in real-time. Real-time measurement of a patient’s experience could be the holy grail of patient-centred design, and a group of physicians tested out…
Registration is open for “Kaizen Live!” — the 2019 edition. Joe Swartz and I are excited to announce that we are hosting the fourth site visit to his organization, Franciscan St. Francis Health, in Indianapolis. It’s being held October 3…
Healthcare – Creating Value for Patients Many healthcare providers are driven by a deep commitment to the mission of healthcare. Some refer to it as a calling. The New York Times suggests that the healthcare industry exploits the goodwill and commitment…
Healthcare – Creating Value for Patients Healthcare innovation is prone to continuous pilots of improvements that are already proven and a half-hearted embrace of meaningful change. Sachin Jain, CEO of CareMore Health provides us with a sense of urgency and duty to close…
TL;DR: Lean improvement depends on asking both “why?” and “why not?” Leaders who challenge assumptions and refuse to accept “we’ve always done it this way” unlock innovation in patient safety, flow, and quality. Asking “why not?” turns barriers into design…
Healthcare – Creating Value for Patients Compelling people with evidence or demanding compliance does very little to drive adoption of new practices – handing out articles, making posters and Powerpoint presentations to ‘educate’, and conducting audits will continue to disappoint. …
My guest for Episode #342 of the podcast is Adam Ward, the author of Lean Design in Healthcare: A Journey to Improve Quality and Process of Care. Adam is an innovation process expert and independent advisor. He spent the first…