Operational Excellence Mixtape: September 13, 2019


Healthcare – Creating Value for Patients

Canadian healthcare policy limits true innovation by clinging to outdated thinking developed in times of much slower change and technological sophistication.  If we want patients to benefit from technological innovation, Canada must relax or reinvent its anachronistic policies.  

The demand for home health care is rising, but home health care aide work is low pay, demanding, and unattractive.  The New York Times shares a compelling account of the working conditions of home care staff and the potential crisis on relying on poor jobs to deliver vital healthcare services.

Operational Excellence

Is lean manufacturing outdated in Industry 4.0?  Many conditions have changed that may require lean to evolve to meet the challenges of the next industrial revolution.  I offer up my thoughts on updating the lean toolkit for the digital workplace here.

The often combative professor Bob Emiliani offers up an interesting model of the 4 types of Lean people.  Which type are you?

Getting the right aim for your experiment is critical, but we often get in our own way by re-purposing our efforts. Michale Balle asks Isn't PDCA enough?  Why do we always need to complicate things? Agile seems to be facing the perennial challenges of Lean.  Here are the 5 biggest challenges facing agile.  These all sound familiar…

Leading & Enabling Excellence

An abusive boss can literally ruin your life.  Here's how to deal with an abusive boss.

Leading with humility is a widely-held principle of operational excellence, but is humility a double-edged sword?  This article makes a common misconception that humility and confidence are incompatible.

Conversely, HBR demonstrates that Ego is the Enemy of the Good Leader.   

Coaching – Developing Self & Others

Questions are the path to learning.  Farnam Street Blog explores the Power of Questions

Books, Podcasts, Videos

Most of the time, “coaching” is really coaching for compliance, or trying to get others to do what we want.  This limits learning and sustainable change.  Alternatively, listen to this excellent podcast – What Great Coaching Looks Like – HBR Ideacast 699

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Ryan McCormack
Ryan is an operational excellence professional with over 18 years experience practicing continuous improvement in healthcare, insurance, food manufacturing, and aerospace. He is an avid student of the application of Lean principles in work and life to create measurably better value.


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