Healthcare – Creating Value for Patients A group of Winnipeg physicians is opening a clinic designed to treat non-emergent patients in an effort to reduce Emergency Room overcrowding. Tom Brodbeck of the Winnipeg Sun is skeptical that it addresses any underlying causes…
I haven’t read it, but Marie Kondo’s book The Life-Changing Magic of Tidying Up: The Japanese Art of Decluttering and Organizing has been a pop-culture phenomenon in the past few years. I’ve seen some compare her process to the Lean…
TL;DR: When leaders prioritize speed and output over quality, employees stop speaking up–and safety suffers. From GM to Boeing to hospitals, production pressure creates fear, hidden defects, and misleading public narratives that no amount of PR can fix. Yesterday’s blog…
Ryan and I are co-sponsoring a workshop that I’ll be presenting on “Measures of Success” in Winnipeg on May 10. Learn more. Healthcare – Creating Value for Patients In Canada, we wait. A long time. Especially if you are referred…
tl;dr: A senior Toyota leader explains why the Toyota Production System is widely misunderstood. TPS is not just a set of tools, not just “lean production,” and not primarily about cutting costs. As Nampachi Hayashi explains, TPS is a total…
Yesterday, I blogged about a CNO who was changing the culture at a hospital away from blaming individual nurses for system problems. The HealthLeaders article I wrote about didn’t talk about “Lean” per se. But, that single idea about moving…
Ryan and I are co-sponsoring a workshop that I’ll be presenting on “Measures of Success” in Winnipeg on May 10. Learn more. Healthcare – Creating Value for Patients A hospital in India continues to develop world-class surgical practices at a…
Joining me for Episode #339 of the podcast is Charles Protzman, author of a great number of Lean healthcare books. Today, we are talking about a book that he wrote for a broader audience, The BASICS Lean Implementation Model: Lean…
Healthcare – Creating Value for Patients The design of payment and reimbursement systems in healthcare is a key driver of value. In Canada, it is not uncommon for primary care physicians to institute a “one issue per visit” policy. This clearly impacts…
Healthcare – Creating Value for Patients The new venture between Amazon, Berkshire Hathaway, and JPMorgan Chase to fix healthcare is called “Haven” according to a new press release. I will be following with interest. This venture has great leadership, vast resources, and…
tl;dr: Checklists don’t prevent mistakes unless people actually use them, and they work best in cultures where it’s safe to speak up. A missed step in a webinar setup shows how Andon-style intervention–someone noticing a problem and saying something–can quickly…
Healthcare – Creating Value for Patients Ontario is betting big on an untested hypothesis of reorganizing and consolidating healthcare operations and budgets predicting it will result in patients “seamlessly” moving through the health system. Time will tell, but the history has…