My guest for Episode #353 of the podcast is somebody whose work I’ve appreciated for a long time — Quint Studer. I was first introduced to his book Hardwiring Excellence back in 2005 and I’ve been following his work (and…
Healthcare – Creating Value for Patients Healthcare improvement is often done through QI projects in an “artisan” fashion. To improve healthcare improvement, combat bias and us evidence according to Mary Dixon-Woods. Her article elicited a response in the same publication. One would think…
Today, I’d like to celebrate my friends at Mary Greeley Medical Center in Iowa for being one of six healthcare organizations to receive the 2019 Malcolm Baldrige National Quality Award. Read more in this news story or this press release.…
Healthcare – Creating Value for Patients “Imagine walking into a restaurant and being seated. Sometime after your meal, you receive the check and find an additional charge that was not indicated on the menu or previously mentioned by your waiter.…
Healthcare – Creating Value for Patients If you set a target without providing a clear path on how you want it achieved, and then punish staff when they fail to achieve it, then staff will achieve the target – by any means necessary and…
t;dr: A visit to Toyota’s North American headquarters offered more than a virtual plant tour. It revealed how Toyota blends the Toyota Production System, Lean leadership, and learning from crisis to build trust, improve communication, and continuously improve–inside and outside…
Healthcare – Creating Value for Patients Transformation and quality improvement is rarely sustained without changing management behaviours and management systems. John Toussaint writes about the challenges of adopting lean management systems in the NHS in “Is quality a strategy or an operation?”.…
Healthcare – Creating Value for Patients Globally, at least 5 patients die every minute due to unsafe care. For Patient Safety Week, the World Health Organization is calling for urgent action to reduce patient harm in healthcare. On this theme, Manitoba discloses…
Healthcare – Creating Value for Patients Canadian healthcare policy limits true innovation by clinging to outdated thinking developed in times of much slower change and technological sophistication. If we want patients to benefit from technological innovation, Canada must relax or reinvent…
Healthcare – Creating Value for Patients The last place I want to receive care is the hospital. There are innumerable advantages to being treated in home for the patient, family, and healthcare system. Treating acute care patients in the home…
Healthcare – Creating Value for Patients An experienced doctor in Toronto caused harm, operated without consent, and intimidated staff for years. A disturbing but unsurprising tale of greed, betrayal, and medical misconduct at North York General Hospital. One way to better…
Healthcare – Creating Value for Patients In 2008, I worked at a hospital when, during an Executive meeting, an Executive suggested that patients are sometimes harmed during their care. There was much discourse on whether this was true, or if true,…
