Joining me for Episode #339 of the podcast is Charles Protzman, author of a great number of Lean healthcare books. Today, we are talking about a book that he wrote for a broader audience, The BASICS Lean Implementation Model: Lean…
Healthcare – Creating Value for Patients The design of payment and reimbursement systems in healthcare is a key driver of value. In Canada, it is not uncommon for primary care physicians to institute a “one issue per visit” policy. This clearly impacts…
Healthcare – Creating Value for Patients The new venture between Amazon, Berkshire Hathaway, and JPMorgan Chase to fix healthcare is called “Haven” according to a new press release. I will be following with interest. This venture has great leadership, vast resources, and…
tl;dr: Checklists don’t prevent mistakes unless people actually use them, and they work best in cultures where it’s safe to speak up. A missed step in a webinar setup shows how Andon-style intervention–someone noticing a problem and saying something–can quickly…
Healthcare – Creating Value for Patients Ontario is betting big on an untested hypothesis of reorganizing and consolidating healthcare operations and budgets predicting it will result in patients “seamlessly” moving through the health system. Time will tell, but the history has…
KaiNexus and I were happy to host an excellent webiner by Barry O’Reilly, the author of the book Unlearn: Let Go of Past Success to Achieve Extraordinary Results. The webinar is on these themes: Why Great Leaders Must Unlearn to…
TL;DR: Pursuing zero harm isn’t about unrealistic goals or punishing people for failure. It’s a leadership choice that creates psychological safety, accelerates learning, and strengthens Lean systems. When organizations treat safety–physical, emotional, and professional–as a non-negotiable value, improvement capability follows…
Healthcare – Creating Value for Patients Daily safety huddles are simple, inexpensive, and effective methods to raise and escalate patient safety risks. Start your safety huddles today with some tips from the Institute for Healthcare Improvement. I get asked all the…
Jason Burt shares what it was really like to be coached directly by Toyota during Herman Miller’s early TPS journey. In this episode, we explore how Toyota develops people first, why results follow culture, and what many Lean transformations get…
tl;dr: Human error is inevitable–even for experienced professionals. Forgetting socks on a work trip is harmless, but similar mistakes in healthcare or organizations can cause real harm. The lesson isn’t to “be more careful,” but to design better systems that…
In this interview, UMass Memorial Health CEO Dr. Eric Dickson shares how Lean thinking, leadership behaviors, and frontline-driven Kaizen helped build a culture of “Everyday Innovators” across a complex healthcare system. My guest today for Episode #331 is Eric W.…
Healthcare – Creating Value for Patients Why do we have to wake up patients to take vital signs every 4 hours if they are stable? Why does a patient need daily labs if there results have been stable for days? Because…
