Come See a Culture of Continuous Improvement at Franciscan Health This October!


Registration is open for “Kaizen Live!” — the 2019 edition.

Joe Swartz and I are excited to announce that we are hosting the fourth site visit to his organization, Franciscan St. Francis Health, in Indianapolis. It's being held October 3 and 4, with an optional workshop on October 2nd.

Click here to learn more. You'll find links to the registration page and be sure to check out the early registration and group rate discounts that are available.

This Franciscan site visit is always one of my highlights of the year. I am inspired and I learn something new each time I visit.

We call the event “Kaizen Live!” because you'll get to see, hear, and feel what a culture of “Kaizen“-style improvement is like. The hospital we'll be visiting has been on this journey for over a decade now. In recent years, they've built upon that foundation to build more of a “Lean management system” that they call “Managing for Daily Improvement.”

We get many attendees from healthcare organizations, but we also have people come from other industries. It's all about people — leadership, culture, behaviors — and that's certainly transferable across industries (as Franciscan has learned from others outside of healthcare).

Thank you for putting this together. This is what people should be doing instead of going to conferences.”

Previous attendee

I mean no offense to conferences by posting that feedback comment. Conferences are too often a passive, listen-only experience in a ballroom. This event spends more time out in the “gemba” (the workplace areas) and it's much more interactive — in a small group of 25.

Here is a video I made for our last event in 2017:

“This is a great workshop. Mark and Joe did a wonderful job of getting us to the gemba and interacting with the wonderful staff at St. Francis. It was eye opening to see how the front line staff have woven kaizen into their daily activities.”

Past attendee

See past blog posts about Franciscan, including some of my favorites:

And I still love these videos:

Whether you can attend or not, you can also enter a contest that gives you a chance to win a signed paperback copy of our book The Executive Guide to Healthcare Kaizen. As part of the contest entry, you can gain additional entries by clicking links to learn more about the site visit and the book.

What do you think? Please scroll down (or click) to post a comment. Or please share the post with your thoughts on LinkedIn – and follow me or connect with me there.

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Check out my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation:

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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's new book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of Measures of Success: React Less, Lead Better, Improve More, the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean. Mark is also a Senior Advisor to the technology company KaiNexus.


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