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7 responses

  1. Mary Schlosser
    April 25, 2010

    Mark – Thank you for letting your readers know that this program was going to be aired. I set the DVR to capture the Saturday morning program and watched it last night. It is a very powerful documentary and I highly recommend it for anyone remotely involved with the healthcare industry. Seeing the interview with the convicted pharmacist (Eric Cropp) in prison…how sad. Just WHAT is that going to accomplish by imprisoning someone like him??!! On the other hand, the documentary did a good job balancing the tragic stories with the stories of progress and improvements (e.g. checklists, the Mayo Clinic nurses going to the gemba TOGETHER at shift change). -m

  2. Mark Graban
    April 25, 2010

    Mary – I hope this documentary gets shown in every hospital. It does a good job of showing how this is a matter of “bad systems” not “bad people.” We need to help protect and provide support to healthcare employees and do this at the same time as protecting patients (good systems that ensure quality are good for ALL… and it reduces cost at the same time). The quality/cost point could have been covered better in the Quaid show maybe.

    But very powerful. I agree about Cropp. The 2nd interview I’ve seen him cry in — this was the first:


    Did he or Julie Thao want to kill somebody? Of course not.

  3. Gustavo Gutierrez
    August 2, 2010

    I just saw the entire documentary and loved the entire thing. I worked in a highly rated hospital for over 30 years and I have not seen the moral so low because of all the pressures put on us these days. But this documentary was so inspirational and moving .I just would like to know if anyone out there has a full copy I could have to show some departments in our hospital. Thank you and hope to hear from anyone soon.

  4. Mark Graban
    August 2, 2010

    Gustavo – you can watch the whole show online anytime. I don’t know if it’s available on DVD.

    Part 1:

    Once you are there, you will see links for the next parts of the show.

  5. Collin Gabriel
    September 24, 2010

    I’m one of the editors on the Chasing Zero and I just found your blog while searching for images, we’re preparing a Hospital Leaders Toolbox as we speak with additional content for hospitals and their boards to use to Chase Zero. You can order from our site http://www.safetyleaders.org. The movie only version is available now, and we will hopefully finish up the Toolbox edition soon. Hope this helps!

  6. Mark Graban
    February 11, 2014

    Sadly, there are allegations being made about the producer of the video, Dr. Charles Denham:

    An influential senator is demanding copies of contracts and conflict-of-interest policies from the National Quality Forum after allegations that kickbacks were paid to influence its patient safety guidelines.

    Sen. Charles Grassley cited “serious concerns” about how the Quality Forum vets its expert advisers and suggested the group may have endorsed a drug for a use the government hasn’t approved.

    According to the government, a company run by Dr. Chuck Denham, a well-known patient safety advocate, accepted $11.6 million in contracts from CareFusion and its former parent company. Payments to Denham were meant to sway the Quality Forum’s endorsements, the Justice Department said. Denham has denied taking kickbacks and said the contracts were for legitimate work.

    Mark Graban recently posted..Those Who Are Newest to #Lean Are Often Those Who Think It’s SimplestMy Profile

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