It’s two episodes in a row with Jamie Flinchbaugh, as we’re both back for Episode #7 of the Lean Whiskey podcast. This Sunday, I’ll be recording Episode #8 with another guest host, my friend Cristal Totterman who does Lean work…
tl;dr: ESPN’s quick change to a confusing MNF scoreboard graphic shows how fast feedback and responsiveness can turn a misstep into a learning moment. Real-world PDSA doesn’t require perfection–just the willingness to study, adjust, and improve quickly. Whether in sports…
TL;DR: A hospital president explains how Lean healthcare leadership, Respect for People, and Just Culture help engage frontline staff, reduce blame, and improve patient care. This article made me smile the other day — especially the comments about Lean, front-line…
Healthcare – Creating Value for Patients An experienced doctor in Toronto caused harm, operated without consent, and intimidated staff for years. A disturbing but unsurprising tale of greed, betrayal, and medical misconduct at North York General Hospital. One way to better…
After the last episode with guest host Paul Critchley, I’m once again joined by Jamie Flinchbaugh for another “Lean Whiskey” podcast. In Episode 6 of Lean Whiskey, Mark Graban and Jamie Flinchbaugh explore two icons as leaders and the impact…
My guest for Episode #345 is Edward Niedermeyer, author of Ludicrous: The Unvarnished Story of Tesla Motors. The book offers a deeply reported look at Tesla’s history, strategy, and culture–and why manufacturing and leadership still matter. Ed is Senior Editor…
TL;DR: Many organizations misinterpret metrics, overreact to noise, and miss real signals. Using an A3 approach helps leaders align on the problem first–before introducing Process Behavior Charts as a countermeasure for better decisions and more effective improvement. Why Process Behavior…
Hi, it’s episode 5 of our “Lean Whiskey” podcast where we mostly talk about Lean and maybe chat just little bit about whiskey. Joining me today is a guest host, my friend Paul Critchley. Paul has been a guest blogger…
tl;dr: A small personal annoyance led me through an informal PDSA cycle and revealed how flawed mental models and vague “standardized work” can create problems. Even everyday habits improve when we test assumptions, learn from results, and adjust–just like in…
tl;dr: Wineries in Spain and France–many with centuries of history–continue to improve through experimentation. They run small tests, learn from both successes and failures, and adapt over time. It’s a clear real-world example of PDSA in action: long-term excellence comes…
Hi All – Summer in Manitoba requires part-time work, as the precious weeks of glorious weather need to be savoured and stored up for the grueling winters. As such, I give you a summary of the most frequently clicked links from…
Regular readers will realize I’ve been away from the blog a lot this month. I was fortunate to get away for two weeks of vacation in Spain and France with family and friends. Blog readership is always low in July,…
