After the last episode that had the first guest host (Chris Burnham), I’m once again joined by Jamie Flinchbaugh for another “Lean Whiskey” podcast. In Episode 4 of Lean Whiskey, Mark Graban and Jamie Flinchbaugh (and a cameo from his…
TL;DR: A non-standard calendar layout caused me to book the wrong tour date. When the same mistake happens repeatedly to different people, it’s not a personal failure–it’s a system design problem. Standardizing calendars and using mistake-proofing (poka-yoke) reduces errors far…
Chick-fil-A is widely known for fast service, high quality, and a strong culture–but behind that reputation is a deliberate approach to Lean and Kaizen that engages every employee in continuous improvement. In this podcast episode, I’m joined by David B.…
Jamie Flinchbaugh and I had a great time with the first two episodes of “Lean Whiskey.” Thanks to everyone who has subscribed, rated, and reviewed our podcast. Part of the original concept was to also sometimes have guest hosts (like…
Healthcare – Creating Value for Patients Many healthcare providers are driven by a deep commitment to the mission of healthcare. Some refer to it as a calling. The New York Times suggests that the healthcare industry exploits the goodwill and commitment…
I was invited to be a guest on a Detroit radio talk show that’s hosted by Dr. Paul Reeves, a show called “Dr. Paul’s Family Talk.” Dr. Paul is an educator (and a drummer, like me!) and he asked some…
Healthcare – Creating Value for Patients Compelling people with evidence or demanding compliance does very little to drive adoption of new practices – handing out articles, making posters and Powerpoint presentations to ‘educate’, and conducting audits will continue to disappoint. …
Jamie Flinchbaugh and I got a great response to the first episode of our new “Lean Whiskey” podcast. We’ve had a great time with this, and I’m happy that anybody is willing to listen :-) We’ve done our second episode,…
My guest for Episode #342 of the podcast is Adam Ward, the author of Lean Design in Healthcare: A Journey to Improve Quality and Process of Care. Adam is an innovation process expert and independent advisor. He spent the first…
Our last KaiNexus webinar took a deep dive into problem solving — you can check out the recording on the KaiNexus website or through YouTube. The next webinar, being held on June 5, will take a step back to look…
TL;DR: Why do outdated practices linger in Lean and healthcare? This post dives into the clash between habit and evidence, exploring examples from surgical rituals to “starting with 5S.” True Lean thinking means questioning what we’ve always done–and being brave…
My guest for Episode #341 of the podcast is Dr. Rob Hackett, an anaesthesiologist in Sydney, Australia. Rob has become known around the world for his role in what’s now called the “Theatre Cap Challenge” — a method for improving…
