After the paperback launch of my book Measures of Success: React Less, Lead Better, Improve More, many of you have asked, “What are you writing next?” No really, some of you have asked this. I’ve given this a lot of…
Healthcare – Creating Value for Patients The design of payment and reimbursement systems in healthcare is a key driver of value. In Canada, it is not uncommon for primary care physicians to institute a “one issue per visit” policy. This clearly impacts…
tl;dr: Even with professional editors, designers, and multiple reviews, defects still happen in books–and some inevitably escape to readers. This post uses Lean concepts like defects and escapes to reflect on humility, learning, and system improvement in self-publishing, reminding us…
Dr. W. Edwards Deming was explicit about where responsibility for hospital performance really sits: with the CEO. This post focuses on one overlooked conclusion from Deming’s 1987 hospital notes–what they imply about executive leadership, system ownership, and why improvement efforts…
My typing is a bit hampered after my finger surgery still. At least my surgery was safe and my outcomes seem to be good. Not everybody is so lucky. This week is the annual Patient Safety Awareness Week. In this…
tl;dr: A minor finger surgery revealed how confusing instructions, generic processes, and poor communication create frustration and risk for patients. Even when clinical care is competent, healthcare systems often lack patient-centered design, clear standards, and learning loops–problems that Lean thinking…
I’m going to think out loud here about book pricing for the paperback version of Measures of Success: React Less, Lead Better, Improve More — in the name of transparency and getting input, I’ll share some thoughts below. As for timing, the…
I’ve been battling some sort of bronchitis or respiratory infection for about five days now…. blah. Lots of coughing and my voice is shot. Good thing I’m traveling or speaking this week. And, I’m glad not to be in a…
Healthcare – Creating Value for Patients Ontario is betting big on an untested hypothesis of reorganizing and consolidating healthcare operations and budgets predicting it will result in patients “seamlessly” moving through the health system. Time will tell, but the history has…
Joining me for Episode #334, all the way from Australia, is Barry McCarthy. Barry spent more than 15 years in leadership roles with Toyota in Australia and now works as an Associate with consulting firm Honsha. We were able to…
KaiNexus and I were happy to host an excellent webiner by Barry O’Reilly, the author of the book Unlearn: Let Go of Past Success to Achieve Extraordinary Results. The webinar is on these themes: Why Great Leaders Must Unlearn to…
I like to exercise, and it’s important to me and my health. I’ve never been a runner (bad knees), so I prefer using an elliptical machine. I’ve found that I work out more intensely when I use an iPhone app…
