Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
From Punishment to Improvement: Transforming Workplace Culture
Leaders and organizations have a choice:
1) cultivate a culture of fear and punishment or
2) a culture of learning and innovation.
That choice...
Embracing a New Paradigm: Cultivating a Healthcare Culture of Help Instead...
tl;dr: In this post, Mark delves into the detrimental effects of a punitive culture within healthcare, arguing for a shift towards a culture of...
The Power of Small Acts of Kindness: How 60 Cents Became...
tl;dr: In this episode, Mark recounts an unexpected ordeal in an Italian hospital after his mother-in-law broke her arm while on vacation. Faced with...
Healthcare Excellence Requires Problem-Solving and Psychological Safety
TL;DR: Healthcare excellence depends on psychological safety and strong problem-solving. When clinicians and staff feel safe to speak up about mistakes and risks, organizations...
Instead of Erasing Mistakes, Learn From Them
OK, so the gag gift giant eraser is kind of corny.
When we make mistakes in life, we can't erase them. But we CAN...
Lean Interview with Erica Lee Garcia on Navigating Change, Suggestion Programs,...
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My guest for Episode #485 of the Lean Blog Interviews Podcast is Erica Lee Garcia, a...
CEO Larry Culp’s Vision: Building a Lean Culture at General Electric
I was surprised that GEO CEO Larry Culp's opening remarks weren't shared in the YouTube recordings from the GE Lean Mindset event held in...
FDNY Commissioner Laura Kavanagh Talks Culture, Cohesiveness, and Safety at GE’s...
This is the first in a series of posts about the sessions from the GE Lean Mindset event that I was able to attend...
A Roundup of Articles and Interviews on Learning from Mistakes: Sept...
Here's the latest roundup of blog posts, articles, and interviews / videos related to learning from mistakes and my book The Mistakes That Make...
Recorded Webinar! Ask a CEO: Building Cultures of Commitment
I'm excited about this special KaiNexus Webinar that I hosted and moderated on Thursday, September 14th at 1 pm ET.
It was a short...
Reflections on GE’s Lean Mindset Event: Learning, Leadership, and Culture
This bonus episode captures an unscripted, post-event conversation with Jim Womack, Katie Anderson, Jamie V. Parker, and Mark Graban reflecting on GE's "Lean Mindset"...
The Plimsoll Line: Mistake Proofing the Overloading of Ships
tl;dr: In this post, Mark explores the concept of the Plimsoll Line as a form of mistake-proofing in the maritime industry. He delves into...
