A quick announcement before today's post… please join me tomorrow, October 3rd for a LinkedIn Live session at 1 pm ET.
I'll be presenting for about 15 minutes and I'll take your questions in this interactive session.
Now, onto today's post…
Leaders and organizations have a choice:
1) cultivate a culture of fear and punishment or
2) a culture of learning and innovation.
That choice significantly affects happiness and performance at all levels within the organization.
A culture of fear and punishment drives mistakes underground. An organization with a culture of fear cannot learn from mistakes because people don't feel safe admitting them.
People who do admit mistakes to their manager aren't more virtuous or courageous; they likely are in circumstances where they are able to feel safe doing so. Instead of telling people to be brave, leaders must help people feel safer.
Those who fail to learn from mistakes are doomed to repeat them.
A culture of learning from mistakes is kind and constructive. It's more effective. It allows people to take an active role in preventing mistakes from being repeated. In doing so, they learn how to reduce the number made over time. They feel safer and more capable of driving improvement and innovation.
Listen to Mark read the post (subscribe to Lean Blog Audio):
Most organizations today are closer to a culture of fear and punishment than a culture of learning–it's been the corporate culture default for a long time.
Choosing to be positive and constructive about mistakes can be a differentiating competitive advantage. It will help you attract and retain top talent, and more effectively serve customers. More learning leads to more innovation, growth, and better long-term business performance.
This post included an excerpt from my book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation — please learn more and consider buying the book via my website, Amazon, or other retailers in paperback, hardcover, Kindle, or audiobook formats. It's available now through Apple Books and coming soon to other eBook platforms.
Website –> https://mistakesbook.com/
If you'd like to read more about learning from mistakes, please follow me on LinkedIn, Mark Graban.
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