Here's a great video of Paul O'Neill, former CEO of Alcoa and former U.S. Treasury Secretary, talking to healthcare leaders about their leadership role in improving quality and patient safety. You can listen to my earlier podcast with him here. Please take 30 minutes with your senior leadership team and clinical leaders and discuss… it may seem dry to some, but please stick with it.
“With leadership, anything is possible.” What does O'Neill expect a “real leader” to do? Watch and listen:
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Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.