An Inadvertent Lean Role Model?

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    FOXNews.com – Mystery Celebrity Link

    You'll have to click on the above link to see who said the following (the link is from Fox News and is absolutely safe for work, for those who are not trusting the link).

    “‘IĆ¢ā‚¬Å”Ćƒā€žĆƒĀ“m going to make mistakes and I wouldnĆ¢ā‚¬Å”Ćƒā€žĆƒĀ“t trade that for anything because I always say the minute you stop making mistakes is the minute you stop learning,'”

    Ok, I'm not a fan or follower of this particular celebrity, I happened to stumble upon this quote on TV this past weekend.

    She certainly didn't mean it as Lean wisdom, but it reminded me of a lot of Kaizen philosophy… that we learn by making mistakes and that cultures of “naming, shaming, and blaming” get in the way of individual and organizational learning, particularly in healthcare (or any other large organization).

    Similar thoughts from yesterday's NY Times and an interview with the eBay CEO:

    I didnĆ¢ā‚¬Å”Ćƒā€žĆƒĀ“t know it at the time, but I was suffering from a real fear of failure. Kent said, Ć¢ā‚¬Å”Ćƒā€žĆƒĀŗYou know, John, your challenge is youĆ¢ā‚¬Å”Ćƒā€žĆƒĀ“re trying to bat .900.Ć¢ā‚¬Å”Ćƒā€žĆƒĀ¹ And he said: Ć¢ā‚¬Å”Ćƒā€žĆƒĀŗWhen you were in college, you got a lot of AĆ¢ā‚¬Å”Ćƒā€žĆƒĀ“s. You could get 90, 95 percent right. When you took your first job as an analyst, you were really successful and felt like you were batting .900.Ć¢ā‚¬Å”Ćƒā€žĆƒĀ¹

    But he said, and this is probably five years into my career: Ć¢ā‚¬Å”Ćƒā€žĆƒĀŗNow youĆ¢ā‚¬Å”Ćƒā€žĆƒĀ“ve moved from the minor leagues. YouĆ¢ā‚¬Å”Ćƒā€žĆƒĀ“re playing in the major leagues, and if you expect to bat .900, what happens is, either you come up at bat and you freeze because youĆ¢ā‚¬Å”Ćƒā€žĆƒĀ“re so afraid of swinging and missing, or youĆ¢ā‚¬Å”Ćƒā€žĆƒĀ“re a little afraid to step into the batterĆ¢ā‚¬Å”Ćƒā€žĆƒĀ“s box.Ć¢ā‚¬Å”Ćƒā€žĆƒĀ¹

    He said, Ć¢ā‚¬Å”Ćƒā€žĆƒĀŗBest I can tell, the best hitters in Major League Baseball, world class, they can strike out 6 times out of 10 and still be the greatest hitter of all time.Ć¢ā‚¬Å”Ćƒā€žĆƒĀ¹

    And he said, Ć¢ā‚¬Å”Ćƒā€žĆƒĀŗThatĆ¢ā‚¬Å”Ćƒā€žĆƒĀ“s my philosophy Ć¢ā‚¬Å”Ćƒā€žĆƒĀ® the key is to get up in that batterĆ¢ā‚¬Å”Ćƒā€žĆƒĀ“s box and take a swing. And all you have to do is hit one single, a couple of doubles, and an occasional home run out of every 10 at-bats, and youĆ¢ā‚¬Å”Ćƒā€žĆƒĀ“re going to be the best hitter or the best business leader around.Ć¢ā‚¬Å”Ćƒā€žĆƒĀ¹ You canĆ¢ā‚¬Å”Ćƒā€žĆƒĀ“t play in the major leagues without having a lot of failures.

    Norman Bodek has a great talk on how we learn to be afraid of failure… it starts in 1st grade, when we start getting letter grades. On a related note, stay tuned for an upcoming series of video podcasts with Norman (to be also released in audio-only mode in the audio podcast series).

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    Mark Graban
    Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups. Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award. He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients. Mark is also a Senior Advisor to the technology company KaiNexus.