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How a Community Hospital Built a Culture of Continuous Improvement

I'm happy to be hosting, via KaiNexus, another free webinar. Click the link below to register:

How One Community Hospital is Creating a Culture of Continuous Improvement
November 28 from 1:00 - 2:00 pm ET

Presented by Mike McGowan, Director of Process Excellence at Marietta Memorial Hospital

This post also includes thoughts from the KaiNexus community about challenges and barriers to improvement and innovation.

Cleveland Clinic’s New CEO on Improvement and “Tiered Huddles”

Tomislav Mihaljevic, MD was named CEO of the Cleveland Clinic just over a year ago, replacing long-time CEO Toby Cosgrove, MD.

As I've blogged about (and podcasted about), I've been impressed with the Cleveland Clinic Improvement Model and their approach to continuous improvement, problem solving, and Lean management.

Dr. Mihaljevic has written a blog post about the power of "tiered huddles"...

Karen Martin on Clarity First and Why Leaders Must Confront Ambiguity

My guest for Episode #319 is Karen Martin, whose most recent book is Clarity First: How Smart Leaders and Organizations Achieve Outstanding Performance. She was previously a guest on Episodes #151, #190, and #285.

Karen is an author of many books on Lean, quality, and performance excellence. She is also a speaker and a consultant with a B.S. in Microbiology from Pennsylvania State University and an M.A. in Education from California State University, Bakersfield. Read her full bio.

What is clarity? How can we work toward creating less fog and more clarity in organizations? We'll talk about that, along with a bit of discussion about clarity in metrics, as I write about in my book Measures of Success.

Shohei Ohtani and the Harada Method: How It Works

Shohei Ohtani standing on third base

You might remember my blog post from May about the Shohei Ohtani, a Japanese player for the Los Angeles Angels of Anaheim (that's not a very "lean" team name, is it").

I suggested that Norman Bodek contact baseball or sports writers at publications like ESPN or The Wall Street Journal. The Journal wrote about Ohtani and Harada last week:

How Shohei Ohtani Visualized His Baseball Success
The Japanese two-way sensation turned to a personal-growth technique called the Harada Method to help him achieve his goals

“Measures of Success” — The Need for a Measured Response to Our Performance Measures

Measures matter. The proper analysis of data and performance metrics allow us to separate good changes from bad, progress from stagnation. The methods in my book, Measures of Success, help us determine if our performance is getting better, getting worse, or essentially remains unchanged. Having the right set of balanced scorecard metrics is important. But the role of leaders is important, too. How do leaders interpret measures? How do they respond to changes in metrics? How do they know if a change is worth reacting to?

All Organizations Need a “Make Me”

Today's post is written by Steve Hoeft, the SVP, Chief of Operations Excellence at Baylor Scott & White Health (BSWH) here in Texas. This is his first written contribution to Lean Blog, but you might remember him as a guest in episode #226 of my podcast, where he and co-author Dr. Bob Pryor talked about their book The Power of Ideas to Transform Healthcare: Engaging Staff by Building Daily Lean Management Systems.

His article begins: "In my years serving as continuous improvement leader and consultant for some great organizations, I've discovered something consistent: Improvement will not happen on its own."

Is Lean Dead? Karen Martin on What’s Actually Going Wrong

Joining me for Episode #285 is my friend and colleague, Karen Martin. She was previously a guest on Episode #151 where we discussed her book The Outstanding Organization and #190 we discussed her book Value Stream Mapping book. We'll be doing another podcast later this year about her next book, which is titled Clarity First: How Wise Leaders and Organizations Achieve Outstanding Performance.

Karen reached out with a provocative question that's easy to discuss, but hard to answer: "Is Lean Dead?" The reason she asked is that she's heard murmuring and read articles that ask "is it time for something new?" or if we're somehow in a "post-Lean" world.