Steve Hoeft

Steve Hoeft
Steve Hoeft, BSIE and OR, MBA, PMP SVP, Chief of Operations Excellence, Baylor Scott & White Healthcare Lean Six Sigma Master Coach and Author Steve serves as the chief servant and builder of Operations Excellence for 48,000 leaders and staff at Baylor Scott & White Health, the largest non-profit system in Texas. Steve has helped leaders build a wide and deep Culture of Continuous Improvement for ten years at this growing organization, receiving national recognition for their transformation thus far. Steve taught Lean programs at University of Michigan, and now at University of Texas-Austin. His book Stories From My Sensei won a 2011 Shingo Research and Professional Publication Award. His new book, The Power of Ideas to Transform Healthcare: Engaging Staff by Building Daily Lean Management Systems, won the same award in 2015. Steve served under great sensei at Delta Kogyo and Johnson Controls (under Toyota). Steve has a dual B.S. degree in Industrial Engineering & Operations Research from Wayne State University. He also has an MBA from the University of Toledo. Steve is a Certified Project Manager Professional (PMP) through the Project Management Institute. His most important roles are husband, father and grandfather.

All Organizations Need a “Make Me”

Today's post is written by Steve Hoeft, the SVP, Chief of Operations Excellence at Baylor Scott & White Health (BSWH) here in Texas. This is his first written contribution to Lean Blog, but you might remember him as a guest in episode #226 of my podcast, where he and co-author Dr. Bob Pryor talked about their book The Power of Ideas to Transform Healthcare: Engaging Staff by Building Daily Lean Management Systems. His article begins: "In my years serving as continuous improvement leader and consultant for some great organizations, I've discovered something consistent: Improvement will not happen on its own."