You might remember the podcasts that I did with my friend Skip Steward, the Chief Improvement Officer at Baptist Memorial Health Care in Tennessee (links below).
Skip recently created some excellent videos that explain the basics of "Process Behavior Charts," a method that I explore in my book Measures of Success: React Less, Lead Better, Improve More.
See those videos below the podcast links.
I first met Davis Balestracci at a conference a few years back, where I heard him give a very spirited and insightful presentation. That's why I'm happy to have him as my guest for Episode #323 of the podcast.
We'll talk about a range of topics, including some of the key lessons that you'll find in his book (as a much deeper dive than we can get into here) Data Sanity: A Quantum Leap to Unprecedented Results (2nd edition). Davis has been a long-time columnist for Quality Digest, and you'll hear his thoughts on Process Behavior Charts, W. Edwards Deming, Lean Six Sigma, and more.
I'll be presenting a free webinar on Wednesday, October 31st at 1 pm ET... as you might notice, that's Halloween day!
Here's the description from the KaiNexus website:
Metrics & Statistics Don't Have to be Scary
Why do we have to be skeptical or careful when we see a chart with just four data points? Does such limited data help prove that our consulting work or our Lean Sigma project has made a difference?
Here's the latest cartoon collaboration with a skilled artist and medical assistant, Carrie Schurman (see past cartoons). You can find her on Twitter as @carrieschurman.
The idea for this cartoon came from Maggie Millard, the director of marketing at KaiNexus. Maggie has learned about Process Behavior Charts from me and some of the stories are incorporated into my book Measures of Success.
What does this "out of control chart" look like and why did it make me chuckle?
Last week was our first "Symposium on Learning Organizations" where we brought together 40 people with diverse backgrounds in manufacturing, healthcare, IT, government, and other industries or professions together to learn from each other in a "PowerPoint-free zone."
In this post, I'll share some photos and reflections on our tour of the Toyota truck plant in San Antonio (TMMTX). The visitor center has been completely revamped from my last visit, just as the one visitor center I saw in Japan back in March had been redone.
Thanks to my friend Katie Anderson for writing a blog post about my latest book Measures of Success.
Visit the post and you'll see a link that goes to a book giveaway contest, where I am giving away (with Katie's help, of course), three copies of the eBook (the paperback book is coming later this year).
I recently saw this headline:
Baseball on pace for lowest batting average since 1972
Just because it's the lowest average in 48 years... it doesn't mean that this year's MLB-wide batting average is low in a way that's statistically meaningful.
oday's episode is the second time that friend and podcast guest Jamie Flinchbaugh has turned the tables by playing host to interview me about my new book, Measures of Success: React Less, Lead Better, Improve More, which has recently been the #1 best selling book in Amazon's Total Quality Management category.
Jamie is very knowledgeable on these topics, so he was a great person to interview me and to have more of a conversation about choosing the right metrics and then managing them the right way. I hope you enjoy the conversation and future podcasts will return to the usual format where I interview guests and try to let them do most of the talking.
Here are a few items and thoughts related to "Process Behavior Charts" and my book Measures of Success.
I'll share some charts related to sales of my book about charts and management.
I'll also share an updated article of mine and two podcasts that had me on to talk about the book.
Hosted by Catalysis, I shared some key concepts from my new book Measures of Success (now available in the Apple Books store among other places).
This webinar was geared toward a healthcare audience that is also, likely, interested in or practicing elements of Lean Daily Management.
This was held Monday, August 20 at noon EDT.
It's been a while since I've contributed something to the Lean Enterprise Institute's online publication, The Lean Post (see past articles).
Today, they're allowing me to introduce some ideas from my book Measures of Success. Many "Lean thinkers" just haven't been exposed to these ideas. Many haven't read Deming or Wheeler... it's not their fault for not knowing of Process Behavior Charts and methods like this.
But, I hope this post helps people see that "bowling charts" and "red/green" analysis are not the only way (or the best way) to look at metrics.
My article:
"React Less and Improve More by Using SPC More Effectively"
