#ChangeChampions at Franciscan St. Francis Health – in Supply Chain and Beyond


Today, I'd like to share the second in my series of articles about “Champions of Change.” Here, we feature my friends at Franciscan St. Francis, the health system of my Healthcare Kaizen co-author Joe Swartz.

As I wrote about in the first article in this series, successful and innovative organizations have “champions of change” at all levels of the organization, and we see that at Franciscan.

You can read the article over at Becker's Hospital Review:

Champions of Change Make the Difference at Franciscan Health

Or you can download a PDF from Cardinal Health.

From the article:

“Joe and other senior leaders at Franciscan coach managers to work closely with employees to make continual improvements. Champions of Change don't just assume that people will speak up or should speak up. They ask supply chain team members to look for ways to make their work easier or to reduce waste. Franciscan Health employees regularly offer ideas for small but significant improvements, such as simple modifications to their carts that make them more ergonomic to use or quieter as they roll through a hallway.”

Hear Mark read the post and the article (subscribe to the podcast)

In the article, I mention one of their pharmacy directors, Ronda Freije. You can see a video below where she talks about the investment paying off when you develop your employees to be problem solvers and improvers.

Read more about Ronda's story here and explore other videos about continuous improvement at Franciscan.

Do you know Champions of Change? Are you one?

If so, please share your stories on Twitter or LinkedIn with the hashtag #ChangeChampions. Or, you can post a comment below.

To learn more and for additional content, check out the Cardinal Health Medical Supply Chain Solution Center.

Disclaimer: This content is sponsored by Cardinal Health. Mark Graban received compensation from Cardinal Health for participating in this educational program.


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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