Throwback Thursday: Why Do We Need to Ask Patients to be Vigilant?


throwback thursday lean blog

Before looking back, there's two things coming up to tell you about:

First, I'll be a guest on a relatively new thing called “Lean Leadership Live!” this Friday at 1 PM. It's hosted by Chris Burnham and it's basically a live video podcast broadcast that will also be recorded and available afterward. To register for it or view it live, check out this link.

Second, Greg Jacobson MD and I are doing a different type of webinar next Thursday at 1 pm ET for KaiNexus. We're calling it “Ask Us Anything!” patterned after the popular Reddit “Ask Me Anything” series. You can submit questions in advance and we are also taking some live questions. Sign up here.


Here's a “Throwback Thursday” post from this date back in 2008.

The post is titled, “Why Do Hospitals Have to Rely on Vigilant Patients and Families?”

I think it's still an important and relevant post, here in 2015.

Why do we ask patients and families to be vigilant and inspect the work being done in hospitals? That should be the responsibility of hospital leadership and physician leaders, working together to improve the system and ensure quality.

See this related post from 2012: “Thoughts on Patient Safety Awareness Week

And also see this related post from 2013: “New Website:, Buttons That Put the Quality Burden on Customers

Do we ask staff to wear buttons like this, alongside the “Ask me if I washed my hands?” buttons??

Visit to see more.

Since 2008, I've learned about the Louise H. Batz Patient Safety Foundation and I've become a board member there. Please check out their “Batz Guide to Bedside Advocacy.”

It shouldn't be necessary, but it IS necessary in today's world.

Here's the original post from 2008:
Screen Shot 2015-11-04 at 10.00.42 AM

What do you think? Are we putting too much of a burden on the patients and families?

How do you feel, as patient, about being asked to be vigilant?


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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