Tag: Psychological Safety

Lean thinkers love their acronyms, I guess. PDCA -- Plan, Do, Check, Act -- is one of the classics. Or we could argue about...

I'm excited to announce that I'll be speaking at the 2025 Lean Solutions Summit, which will take place September 24-26 in Detroit, Michigan. This...

When I launched the My Favorite Mistake podcast in September 2020, I hoped to create space for leaders and innovators to share the moments...

A lot of companies "define" their values by gathering the leadership team in a room, tossing around words like "integrity" or "excellence," and selecting...

Have you ever seen a problem at work but decided not to say anything? Maybe you were worried about the reaction (fear). Or maybe...

This article is based on my recent Catalysis webinar, "Lean Lessons from Japan: Mindsets, Culture, and the Challenge of Speaking Up." The session was...

Accurate data is essential in any system--for diagnosing problems, guiding decisions, and driving improvement. But when leaders react poorly to uncomfortable data, the message...

When I first came across the word kakorrhaphiophobia, I thought it might be one of those obscure terms you learn once and never use...

Each week, I keep an eye out for stories that help us learn--and teach--about the systemic nature of mistakes in healthcare. Well, actually Google...

I've always believed that culture isn't just one component of success--it's the foundation everything else is built upon. That belief is central to my...

One of the most powerful--but often overlooked--lessons from Toyota's management system isn't just about kanban, standard work, or andons. It's about people. More specifically,...

We all say mistakes are a part of learning. Or at least many of us do, as individuals. But how many organizations actually act that...