Tag: Leadership
Three Ways Pressure Warps Performance Metrics–and What Leaders Must Do Instead
Accurate data is essential in any system--for diagnosing problems, guiding decisions, and driving improvement. But when leaders react poorly to uncomfortable data, the message...
Almost 17 Years Later: Reflections on Lean Hospitals and the Journey...
It's hard to believe, but it's been almost 17 years since the first edition of Lean Hospitals was published--an effort that eventually received the...
Why “Red Isn’t Bad” Is the Wrong Mindset for Performance Metrics
In recent years, I've noticed a growing trend--one that might be well-intended, but one that could drift into unhelpful territory.
It's become fashionable in some...
Kakorrhaphiophobia: How Fear of Failure Sabotages Continuous Improvement and Innovation
When I first came across the word kakorrhaphiophobia, I thought it might be one of those obscure terms you learn once and never use...
Transforming Healthcare: Ken Segel on Lean, Shingo, and Operating Systems
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My guest for Episode #530 of the Lean Blog Interviews Podcast is Ken Segel, Co-Founder and...
When Was the Last Time a Leader Around You Admitted They...
When was the last time a leader in your organization openly said,
"I was wrong"?
It's not a common occurrence in many workplaces. And that's...
What Visiting Japan Taught Me About Leadership–And What Healthcare Can Learn
This October, I'll be returning to Japan for another Lean healthcare study trip--my seventh time overall and my fifth healthcare-focused visit.
With each visit, I...
Designing a Culture of Respect: Scott Gauvin’s Insights from the Respect...
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My guest for Episode #529 of the Lean Blog Interviews Podcast is Scott Gauvin, CEO of...
Going to the Gemba Means More Than Looking at Boards, Status,...
In the Lean methodology, one of the most well-known--and most misunderstood--practices is the "Gemba walk."
The word Gemba means "the actual place." It's where the...
Psychological Safety in Lean: What Toyota Gets Right–and Why It Matters
One of the most powerful--but often overlooked--lessons from Toyota's management system isn't just about kanban, standard work, or andons. It's about people. More specifically,...
Mark Reich, Former Toyota Leader on Hoshin Kanri and ‘Managing on...
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My guest for Episode #528 of the Lean Blog Interviews Podcast is Mark Reich, a Senior...
Ryan McCormack’s Operational Excellence Mixtape: May 30, 2025
Thanks, as always, to Ryan McCormack for this. He always shares so much good reading, listening, and viewing here! Subscribe to get these directly...