Leadership isn't about avoiding mistakes–it's about responding to them with honesty and humility.
This week, Washington Commanders head coach Dan Quinn offered a clear example. After quarterback Jayden Daniels suffered a dislocated elbow late in a blowout loss (read more), Quinn faced a tough question: why was his starting QB still in the game?
He didn't deflect or hide behind circumstance. He said:
“Honestly, man, that's where I missed it. Of course he could scramble… That's 100% on me.”
That simple phrase–“That's on me”–is leadership in action. It's accountability without blame.
Too often, whether in sports, healthcare, or business, leaders get defensive. They rationalize decisions, point to bad luck, or quietly shift the focus elsewhere. But when a leader owns a mistake openly, it sends a different message: we learn here.
In The Mistakes That Make Us, I wrote that psychological safety begins when leaders model learning behavior. When a leader says, “I missed it,” they show that mistakes aren't a source of shame–they're data. They invite reflection instead of fear. That's what allows teams to identify root causes and make improvements that last.
This is a lesson at the heart of Lean thinking. We emphasize “respect for people,” but that's not just about being kind–it's about creating the conditions for everyone to contribute to improvement. That starts with leaders who demonstrate vulnerability and curiosity rather than control and certainty.
Dan Quinn's public admission won't change the game's outcome. But it may change the culture inside his team. His players saw their coach reflect, take ownership, and recommit to learning. That's exactly what Lean leaders strive to do after every missed target or failed experiment.
Mistakes happen everywhere–from the football field to the hospital floor to the boardroom. The question isn't whether they'll happen; it's whether we'll use them to get better.
How do you respond when you realize you've made a mistake? Does your example make it safer–or harder–for others to speak up and learn?
Please scroll down (or click) to post a comment. Connect with me on LinkedIn.
Let’s build a culture of continuous improvement and psychological safety—together. If you're a leader aiming for lasting change (not just more projects), I help organizations:
- Engage people at all levels in sustainable improvement
- Shift from fear of mistakes to learning from them
- Apply Lean thinking in practical, people-centered ways
Interested in coaching or a keynote talk? Let’s talk.
