Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
Almost 17 Years Later: Reflections on Lean Hospitals and the Journey...
It's hard to believe, but it's been almost 17 years since the first edition of Lean Hospitals was published--an effort that eventually received the...
What’s Your Organization’s Real Mistake Policy? [Poll]
Your organization already has a mistake policy--it just might not be the one you think it is.
Most companies say they support learning and continuous...
Why “Red Isn’t Bad” Is the Wrong Mindset for Performance Metrics
In recent years, I've noticed a growing trend--one that might be well-intended, but one that could drift into unhelpful territory.
It's become fashionable in some...
Kakorrhaphiophobia: How Fear of Failure Sabotages Continuous Improvement and Innovation
When I first came across the word kakorrhaphiophobia, I thought it might be one of those obscure terms you learn once and never use...
Feedback Theater: Going Through the Motions Without Meaning It
I recently had an annual wellness exam through a hospital system's primary care group. Everything went well and I had a good experience. Even...
Transforming Healthcare: Ken Segel on Lean, Shingo, and Operating Systems
Scroll down for how to subscribe, transcript, and more
My guest for Episode #530 of the Lean Blog Interviews Podcast is Ken Segel, Co-Founder and...
Two Years of Learning from Mistakes — Celebrate with the Book...
It's hard to believe it's been two years since my Shingo Award-winning book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation,...
This Week’s Medical Mistakes from Around the World: Asking “Why?” Instead...
Each week, I keep an eye out for stories that help us learn--and teach--about the systemic nature of mistakes in healthcare. Well, actually Google...
When Was the Last Time a Leader Around You Admitted They...
When was the last time a leader in your organization openly said,
"I was wrong"?
It's not a common occurrence in many workplaces. And that's...
From Cost Cutting to Real Continuous Improvement: A Lesson from My...
Thirty years ago, I was fresh out of college and working at General Motors. Yikes! 30 years!
It was a time of reckoning--GM was finally...
What Were the 10 Most Read LeanBlog.org Posts of the First...
Thanks, everybody, for reading my blog here in 2025. And for listening to podcasts... oh so many podcasts.
This blog post is the annual "year-end"...
What Visiting Japan Taught Me About Leadership–And What Healthcare Can Learn
This October, I'll be returning to Japan for another Lean healthcare study trip--my seventh time overall and my fifth healthcare-focused visit.
With each visit, I...
