Mark Graban
Mark Graban is an internationally-recognized consultant, author, and professional speaker, and podcaster with experience in healthcare, manufacturing, and startups.
Mark's latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, a recipient of the Shingo Publication Award.
He is also the author of Measures of Success: React Less, Lead Better, Improve More, Lean Hospitals and Healthcare Kaizen, and the anthology Practicing Lean, previous Shingo recipients.
Mark is also a Senior Advisor to the technology company KaiNexus.
How to Cut Through Workplace Chaos: Nelson Repenning on Lean, Flow...
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My guest for Episode #538 of the Lean Blog Interviews Podcast is Nelson Repenning, Faculty Director...
Delta’s $70,000 Slide Mistake Shows Why “Human Error” Is Really a...
A Delta Air Lines flight attendant accidentally deployed an emergency slide, causing $70,000 in damage and delaying passengers for hours. It sounds like a...
How Great Leaders Prevent Mistakes and Learn from the Ones That...
I recently gave a virtual keynote for a global manufacturing company that's a customer of KaiNexus. Their leaders wanted to explore how to strengthen...
Leadership, Laughter, and Lean: How a CEO’s Shaved Head Symbolized $3.5...
In Lean circles, we talk a lot about leadership commitment. But it's not every day that a CEO puts their hair on the line...
Building Excellence Through Quality and Psychological Safety — ASQ Cincinnati 2025...
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In this special bonus episode of Lean Blog Interviews, Mark Graban is joined by C.J. Kaufman, Education Chair for the ASQ Cincinnati Section, to...
How a Pharmacist-Led Kaizen Improved Cardiac Care and Reduced Costs by...
When Better Care Leads to Lower Costs: A Pharmacist-Driven Kaizen Story
In healthcare, improvement initiatives often get derailed when they start with one primary question:...
Why Care: Building Respectful Lean Cultures with Caroline Greenlee & Chris...
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My guests for Episode #537 of the Lean Blog Interviews Podcast are Caroline Greenlee and Chris...
Healthcare Cost Pressures Are Real–But So Are the Costs of Harm
I heard from two different people this past week--each working in very different hospitals.
One message began with:
"The hospital removed the wrong leg from a...
Lean Coffee Talk: Ask Us Anything: Submit Your Lean, Leadership &...
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Submit your question (and maybe win a Lean Coffee Talk mug!) at: LeanBlog.org/coffeequestions
In this short bonus episode of Lean Coffee Talk, hosts Mark Graban...
The Deadly Cost of Ignoring Lockout/Tagout: What Lean Leaders Must Learn
In the Lean management framework, we often emphasize "Respect for People" as a foundational principle--one that drives how we lead, how we improve, and...
Leader Standard Work Is About Behavior, Not Just Your Calendar
Leader Standard Work: It's Not Just Where You Go, But How You Show Up
Too often, the concept of Leader Standard Work (LSW) in Lean is reduced...
A Look Back at Continuous Improvement at the Bedside: Allina Health...
In 2014, Gregory Clancy and I co-authored an article about Allina Health's early Kaizen-based improvement journey. We told a story that felt both simple...
