Kata, Crises, and Michael Lombard’s Innovative AME Conference Keynote

Michael Lombard

My guest for Episode #388 is my friend Michael Lombard. I first met Michael when he lived in the DFW area and first got into healthcare. He has been a Lean facilitator / coach in numerous healthcare organizations and has been a hospital CEO in Louisiana before taking his current role, again focusing on process improvement, at Kaiser Permanente in California.

Michael is doing a unique and, I think, groundbreaking keynote talk at the upcoming AME Virtual Conference. The session, which he invited me to moderate, is called:

“Striving together in a crisis: How improvement science can build resiliency in a crisis and perhaps even progress complex social issues.”

These crises include Covid-19, wildfires, and social injustice and unrest.

He will be joined by two physicians, Dr. Rita Ng and Dr. Carla Wicks and they will both be participating in the Q&A for this “conversation-style” keynote. Our podcast today is a preview of this session.

Michael and I also talk about how (and why) he got into healthcare and why the Toyota Kata methodology is so important to him.

I hope you enjoy the conversation like I did. You can listen to the audio or watch the video, below.


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Video of the Episode:


For a link to this episode, refer people to www.leanblog.org/388.


Webinars by Michael Lombard:

Michael's KaiNexus webinar on Lean management systems:

And his webinar on Kata:

Thanks for listening or watching!

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Mark Graban
Mark Graban

Mark Graban helps leaders build workplaces where people speak up and improvement sticks, through Lean management, psychological safety, and better use of metrics. He is a keynote speaker, advisor, and host of the Lean Blog Interviews and My Favorite Mistake podcasts.

He is the author of The Mistakes That Make Us, Measures of Success, Lean Hospitals, and Healthcare Kaizen, and a three-time recipient of the Shingo Publication Award. His next book is The Silence Tax.

Mark is also a Senior Advisor to KaiNexus. Get his free ebooks.

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