Lean Podcast #388 — Michael Lombard on Kata, Crises, and his AME Conference Keynote

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Michael Lombard

My guest for Episode #388 is my friend Michael Lombard. I first met Michael when he lived in the DFW area and first got into healthcare. He has been a Lean facilitator / coach in numerous healthcare organizations and has been a hospital CEO in Louisiana before taking his current role, again focusing on process improvement, at Kaiser Permanente in California.

Michael is doing a unique and, I think, groundbreaking keynote talk at the upcoming AME Virtual Conference. The session, which he invited me to moderate, is called:

Striving together in a crisis: How improvement science can build resiliency in a crisis and perhaps even progress complex social issues.”

These crises include Covid-19, wildfires, and social injustice and unrest.

He will be joined by two physicians, Dr. Rita Ng and Dr. Carla Wicks and they will both be participating in the Q&A for this “conversation-style” keynote. Our podcast today is a preview of this session.

Michael and I also talk about how (and why) he got into healthcare and why the Toyota Kata methodology is so important to him.

I hope you enjoy the conversation like I did. You can listen to the audio or watch the video, below.


Streaming Audio Player:



Video of the Episode:


For a link to this episode, refer people to www.leanblog.org/388.


Webinars by Michael Lombard:

Michael's KaiNexus webinar on Lean management systems:

And his webinar on Kata:

Thanks for listening or watching!

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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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