Podcast #339 – Charlie Protzman, “Lean BASICS”

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Joining me for Episode #339 of the podcast is Charles Protzman, author of a great number of Lean healthcare books. Today, we are talking about a book that he wrote for a broader audience, The BASICS Lean Implementation Model: Lean Tools to Drive Daily Innovation and Increased Profitability.

I first met Charlie over a decade ago when I worked for Johnson & Johnson's ValuMetrix Services consulting group — and he was a big influence on our team and our methodology. I'm glad to finally have him here on the podcast to discuss how he navigates the differences between manufacturing and healthcare settings and why he “looks forward” to questions about patients not being cars. We'll also talk about his BASICS model of Baseline, Assess/Analyze, Suggest Solutions, Implementation, Check, and Sustain.

We also discuss the power of direct workplace observation, something that I wrote about in Lean Hospitals and I discussed with a healthcare CEO, Vance Jackson, in Episode #337.


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For a link to this episode, refer people to www.leanblog.org/339.

For earlier episodes of my podcast, visit the main Podcast page, which includes information on how to subscribe via RSS, through Android appsor via Apple Podcasts.  You can also subscribe and listen via Stitcher or Spotify.

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Questions, Topics, and Links:

  • What's your background? How did you first learn about Lean and in what setting?
  • What did you discover when you first worked in healthcare? What was most surprising? Most frustrating?
  • “But patients aren't cars…” I'm sure you've heard that – so how do you respond?
  • What led to you writing The BASICS Lean Implementation Model book? Who is the target audience?
  • Why is direct observation such an important part of understanding the current state? How is videotaping helpful?
  • Why is it important that excess staff not be laid off after Lean improvements?
  • Charlie's website
  • Charlie's LinkedIn page

Books by Charlie Protzman:

Thanks for listening!

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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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