Recently, we hosted a webinar presented by a former Toyota engineer, Jess Orr. She shared lessons learned at Toyota about the A3 problem-solving methodology, referred to there as “Toyota Business Practices.” In particular, Jess structured her presentation around a case study about using the A3 approach to improving communication.
Her problem statement:
What was the rest of her A3 process? Did she find a root cause? Did she resolve the problem or at least improve things? You'll have to tune in for the webinar to find out. Click here to register, which allows you to see the recording and download slides. The recording is also at the bottom of this post.
I had the chance to record a preview podcast with Jess, which you can listen to below:
She will also talk about how you “don't need an A3 for everything,” something I try to teach, as well:
Jess said there's “kind of a problem spectrum.” She continued, “One side of the spectrum are your ‘just do its.' So, you know what the solution is, you can go out and implement it, and you've got a history of doing this before.” An example, she said, is 5S being a great tool for making our workplace more efficient and organized. So, we'll go do 5S on a piece of equipment. Do you need an A3 for that? “Probably not,” said Jess.
I hope you enjoy the webinar! Here is the recording:
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