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Podcast #169 – Len Berry, PhD on “The Promise of Lean in Healthcare”


MP3 File (run time 32:18)

Len Berry

Joining me for Episode #169 is Leonard L. Berry, PhD,  Distinguished Professor of Marketing in the  Mays Business School at Texas A&M University. We are talking about his article that he co-authored with John Toussaint, MD  Mayo Clinic Proceedings:  “The Promise of Lean in Health Care” (PDF)  – which I blogged about earlier. In this podcast, Len talks about his time being embedded in ThedaCare and the lessons he learned there… for example, why is it incorrect to assume that “standardized work” means something stifling?

Show notes and links:

This episode is produced in partnership with the  Healthcare Value Network.

For a link to this episode, refer people to

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Mark Graban is an internationally-recognized consultant, author, and speaker who has worked in healthcare, manufacturing, and startups. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent book is an anthology titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

  1. Mark Welch says

    I really like the term coined by the Thedacare Physician, “Flexible Regimentation.” Kind of a paradox, but it sure is in keeping with Spear and Bowen’s 1st of the 4 Rules in Use that highly specified standardized work actually results in more flexibility for the work force. And, it’s very true.

    Dr. Berry learned a lot in his limited time. Thanks to both of you.

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