Podcast #169 – Len Berry, PhD on “The Promise of Lean in Healthcare”


MP3 File (run time 32:18)

Len Berry

Joining me for Episode #169 is Leonard L. Berry, PhD,  Distinguished Professor of Marketing in the  Mays Business School at Texas A&M University. We are talking about his article that he co-authored with John Toussaint, MD  Mayo Clinic Proceedings:  “The Promise of Lean in Health Care” (PDF)  – which I blogged about earlier.

In this podcast, Len talks about his time being embedded in ThedaCare and the lessons he learned there… for example, why is it incorrect to assume that “standardized work” means something stifling?

Show notes and links:

This episode is produced in partnership with the  Healthcare Value Network.

For a link to this episode, refer people to www.leanblog.org/169.

For earlier episodes, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple iTunes.

If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the “Lean Line” at (817) 993-0630 or contact me via Skype id “mgraban”. Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.


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Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

  1. Mark Welch says

    I really like the term coined by the Thedacare Physician, “Flexible Regimentation.” Kind of a paradox, but it sure is in keeping with Spear and Bowen’s 1st of the 4 Rules in Use that highly specified standardized work actually results in more flexibility for the work force. And, it’s very true.

    Dr. Berry learned a lot in his limited time. Thanks to both of you.

  2. Mike Stoecklein says

    Excellent podcast Mark! I will tell everyone I know about it and recommend they listen and learn. Mike

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